Express shipping
To some U.S. states we also offer to ship by "DHL Express". Your order only needs 2-3 business days to be delivered and is of course fully traceable via the the DHL Express website.
PARCELS WITH 3 or 4 boxes of formula
Our parcels with 3 or 4 boxes of formula are sent as PRIORITY registered small parcel and usually need 6-12 working days to arrive. They are routed via NYC and fully traceable via USPS as you can see here: Tracking of registered mail
All transit times mentioned are based on our experience but cannot be guaranteed.
Shipping to CANADA :
Latest statement by Canada Post ( Dec. 10, 2018) :
The embargo on items arriving from International Posts was lifted on November 27th. Based on current incoming volumes and discussions with our international partners, we now expect to receive roughly half the daily volumes we had projected this holiday season. Some postal administrations are continuing to monitor our progress before sending any additional volumes through our network. With reduced international volumes and our continued work in partnership with the Canada Border Services Agency, we expect to be current on International items in January
Standard mail shipping is a good option for shipments to Canada and transit time is approximately 2 weeks, but unfortunately not during 2018 X-mas season, due to the aftermath of the Canada Post strike, as there are still significant backlogs.
Parcels enter Canada in Mississauga / Ontario where they get quickly processed. They will be delivered by Canada Post.
Please have a look at the tracking history of some of our recent shipments to Canada:
shipment to Ontario
shipment to British Colombia
shipment to Alberta
shipment to Québec
Should you need your shipment faster, we could also offer to ship it by DHL Express. With DHL Express your order usually needs 2-3 working days to reach all Canadian metropolitan regions.
All transit times mentioned are based on our experience but cannot be guaranteed.
Other destinations:
Depending on the country of destination, we have an average transit time of 2 - 3 weeks if you choose "Standard shipping" at checkout. Your parcel will be delivery by your local postal company.
Singapore: standards shipments usually take around 2 weeks or even less
Hong Kong: standards shipments usually take around 2 weeks
Japan : standard parcels usually take around 2 weeks and sometimes even less
United Arab Emirates: standard parcels usually take around 2 weeks
All transit times mentioned are based on our experience but cannot be guaranteed.
How much are the shipping costs ?
Our shipping costs depend on the weight of the items and also on your desired shipping method.
After you put an item in the shopping cart click on "check shipping charges" and the shipping charges will be displayed.
Our default setting is "expedited shipping to USA" which you can change according to your requirements and country.
What happens after I have placed my order ?
You'll get an order confirmation and we will carefully pack your products and ship with German Post.
You will receive the parcel by USPS or Canada Post or other domestic postal company depending on the country of destination.
We usually ship the same or the next working day and you'll get an info with the tracking information.
How can I track my parcel ?
Right after shipment you'll get an email with the tracking information. (Hotmail users should check their spam folder)
As a registered customer you can also login to your account and find the tracking no. under "ORDERS"
You can track your standard or expedited parcel here: German Post / DHL tracking
Once your parcel left Germany you can track your parcel also with your national Postal company and get more detailed information:
US buyers via USPS
Canadian buyers via Canada Post
Of what material are the packing chips to protect the formula inside the carton ?
We use packing chips made of corn and potato starch. They are certified compostable and 100% biodegradable.
Can I customize my order ?
Of course you can! A lot of our customers simply tell us by email what they require. For example: 4 boxes of Stage 2 and 4 boxes of Stage 3 instead of 8 boxes of the same stage. We make everything possible. Simply send us an email what you require and we will offer to you. We can send a corresponding invoice via Paypal to your Paypal account for an easy transaction.
