How long does it take to receive my parcel ?
 
Shipping to USA :
 
For shipments to the USA offer "Expedited shipping" and you will receive your order usually in 2 weeks or even less.
The parcel has priority when leaving Germany via Frankfurt airport and will directly enter the USA in NYC, Miami, Chicago or San Francisco depending on final destination and will also be processed by U.S. customs with priority.

We recommend expedited for shipments to the USA as this is the fastest way to get your parcel through U.S. customs and receive it via USPS.

Please have a look at the tracking history of some of our recent expedited shipments to the USA:

expedited shipment to California
expedited shipment to Illinois
expedited shipment to Ohio
expedited shipment to Florida
expedited shipment to Washington


PARCELS WITH 3 or 4 boxes of formula

All our parcels with ONLY 4 boxes of Holle formula or 3 boxes of Lebenswert formula are sent as PRIORITY registered small parcel and usually need 6-12 working days to arrive.
They are fully traceable via USPS as you case here:  Tracking of registered mail

All transit times mentioned are based on our experience but cannot be guaranteed.


Shipping to CANADA :

Standard mail shipping is a good option for shipments to Canada and transit time is approximately 2 weeks.
All parcels ( except those with free shipping ) enter Canada in Mississauga / Ontario where they get quickly processed.
For Canada we do NOT offer expedited mail shipping, as in best case you save a few days compared to standard shipping and in some cases it's absolutely the same, so that you don't have any advantage at all.

PARCELS WITH 3 or 4 boxes of formula

All our parcels with ONLY 4 boxes of Holle formula or 3 boxes of Lebenswert formula are sent as PRIORITY registered small parcel and usually need 6-12 working days to arrive. They are routed via Ville Saint-Laurent QC.

Registered mail sent to Canada is only traceable until it enters Canada, as Canada Post no longer provides tracking of inbound registered mail items. If you want your order to be shipped being fully traceable via Canada Post, please choose an item without FREE shipping.

All transit times mentioned are based on our experience but cannot be guaranteed.


Other destinations:

Depending on the country of destination, we have an average transit time of 2 - 3 weeks if you choose "Standard shipping" at checkout.

Singapore & Hong Kong: standards shipments usually take around 2 weeks
Japan : standard parcels usually take around 2 weeks and sometimes even less

All transit times mentioned are based on our experience but cannot be guaranteed.

How much are the shipping costs ?
Our shipping costs depend on the weight of the items and also on your desired shipping method.
After you put an item in the shopping cart click on "check shipping charges" and the shipping charges will be displayed.
Our default setting is "expedited to USA" which you can change according to your requirements and country.

What happens after I have placed my order ?
You'll get an order confirmation and we will carefully pack your products and ship with German Post.
You will receive the parcel by USPS or Canada Post or other domestic postal company depending on the country of destination.
We usually ship the same or the next working day and you'll get an info with the tracking information.

How can I track my parcel ?
Right after shipment you'll get an email with the tracking information. (Hotmail users should check their spam folder)
As a registered customer you can also login to your account and find the tracking no. under "ORDERS"

You can track your standard or expedited parcel here: German Post / DHL tracking

Once your parcel left Germany you can track your parcel also with your national Postal company and get more detailed information:
US buyers via USPS
Canadian buyers via Canada Post

Our small registered parcels with 3 or 4 boxes of formula sent to the USA are fully traceable via USPS.
Our small registered parcels with 3 or 4 boxes of formula sent to the Canada can only be traced via German Post until they enter Canada, as Canada Post no longer provides tracking of international registered mail items.

Of what material are the packing chips to protect the formula inside the carton ?
We use packing chips made of corn starch. They are certified compostable and 100% biodegradable.
For more information download this PDF : PELASPAN® BIO Loosefill

Can I customize my order ?
Of course you can! A lot of our customers simply tell us by email what they require. For example: 4 boxes of Stage 2 and 4 boxes of Stage 3 instead of 8 boxes of the same stage. We make everything possible. Simply send us an email what you require and we will offer to you. We can send a corresponding invoice via Paypal to your Paypal account for an easy transaction.

 

How long does it take to receive my parcel ?   Shipping to USA :   For shipments to the USA offer " Expedited shipping " and you will receive your order usually in 2...

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How long does it take to receive my parcel ?
 
Shipping to USA :
 
For shipments to the USA offer "Expedited shipping" and you will receive your order usually in 2 weeks or even less.
The parcel has priority when leaving Germany via Frankfurt airport and will directly enter the USA in NYC, Miami, Chicago or San Francisco depending on final destination and will also be processed by U.S. customs with priority.

We recommend expedited for shipments to the USA as this is the fastest way to get your parcel through U.S. customs and receive it via USPS.

Please have a look at the tracking history of some of our recent expedited shipments to the USA:

expedited shipment to California
expedited shipment to Illinois
expedited shipment to Ohio
expedited shipment to Florida
expedited shipment to Washington


PARCELS WITH 3 or 4 boxes of formula

All our parcels with ONLY 4 boxes of Holle formula or 3 boxes of Lebenswert formula are sent as PRIORITY registered small parcel and usually need 6-12 working days to arrive.
They are fully traceable via USPS as you case here:  Tracking of registered mail

All transit times mentioned are based on our experience but cannot be guaranteed.


Shipping to CANADA :

Standard mail shipping is a good option for shipments to Canada and transit time is approximately 2 weeks.
All parcels ( except those with free shipping ) enter Canada in Mississauga / Ontario where they get quickly processed.
For Canada we do NOT offer expedited mail shipping, as in best case you save a few days compared to standard shipping and in some cases it's absolutely the same, so that you don't have any advantage at all.

PARCELS WITH 3 or 4 boxes of formula

All our parcels with ONLY 4 boxes of Holle formula or 3 boxes of Lebenswert formula are sent as PRIORITY registered small parcel and usually need 6-12 working days to arrive. They are routed via Ville Saint-Laurent QC.

Registered mail sent to Canada is only traceable until it enters Canada, as Canada Post no longer provides tracking of inbound registered mail items. If you want your order to be shipped being fully traceable via Canada Post, please choose an item without FREE shipping.

All transit times mentioned are based on our experience but cannot be guaranteed.


Other destinations:

Depending on the country of destination, we have an average transit time of 2 - 3 weeks if you choose "Standard shipping" at checkout.

Singapore & Hong Kong: standards shipments usually take around 2 weeks
Japan : standard parcels usually take around 2 weeks and sometimes even less

All transit times mentioned are based on our experience but cannot be guaranteed.

How much are the shipping costs ?
Our shipping costs depend on the weight of the items and also on your desired shipping method.
After you put an item in the shopping cart click on "check shipping charges" and the shipping charges will be displayed.
Our default setting is "expedited to USA" which you can change according to your requirements and country.

What happens after I have placed my order ?
You'll get an order confirmation and we will carefully pack your products and ship with German Post.
You will receive the parcel by USPS or Canada Post or other domestic postal company depending on the country of destination.
We usually ship the same or the next working day and you'll get an info with the tracking information.

How can I track my parcel ?
Right after shipment you'll get an email with the tracking information. (Hotmail users should check their spam folder)
As a registered customer you can also login to your account and find the tracking no. under "ORDERS"

You can track your standard or expedited parcel here: German Post / DHL tracking

Once your parcel left Germany you can track your parcel also with your national Postal company and get more detailed information:
US buyers via USPS
Canadian buyers via Canada Post

Our small registered parcels with 3 or 4 boxes of formula sent to the USA are fully traceable via USPS.
Our small registered parcels with 3 or 4 boxes of formula sent to the Canada can only be traced via German Post until they enter Canada, as Canada Post no longer provides tracking of international registered mail items.

Of what material are the packing chips to protect the formula inside the carton ?
We use packing chips made of corn starch. They are certified compostable and 100% biodegradable.
For more information download this PDF : PELASPAN® BIO Loosefill

Can I customize my order ?
Of course you can! A lot of our customers simply tell us by email what they require. For example: 4 boxes of Stage 2 and 4 boxes of Stage 3 instead of 8 boxes of the same stage. We make everything possible. Simply send us an email what you require and we will offer to you. We can send a corresponding invoice via Paypal to your Paypal account for an easy transaction.

 

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