For shipments to the USA offer "
Expedited shipping" and you will receive your order usually in 2 weeks or even less.
The parcel has priority when leaving Germany via Frankfurt airport and will directly enter the USA in NYC, Miami, Chicago or San Francisco depending on final destination and will also be processed by U.S. customs with priority.
We recommend expedited for shipments to the USA as this is the fastest way to get your parcel through U.S. customs and receive it via USPS.
All transit times mentioned are based on our experience but cannot be guaranteed.
Please have a look at the tracking history of some of our recent expedited shipments to the USA:
expedited shipment to Georgia
expedited shipment to California
expedited shipment to Ohio
expedited shipment to Idaho
expedited shipment to Washington
PARCELS WITH 3 or 4 boxes of formula
Our small registered parcels with 3 or 4 boxes of formula are sent as PRIORITY registered small parcel and usually need 6-12 working days to arrive.
They are routed via NYC and fully traceable via USPS as you can see here: Tracking of registered mail
All transit times mentioned are based on our experience but cannot be guaranteed.
Shipping to CANADA :
Standard mail shipping is a good option for shipments to Canada and transit time is approximately 2 weeks.
All parcels ( except those with free shipping ) enter Canada in Mississauga / Ontario where they get quickly processed and will be delivered by Canada Post.
For Canada we do NOT offer expedited mail shipping, as in best case you save a few days compared to standard shipping and in some cases it's absolutely the same, so that you don't have any advantage at all.
All transit times mentioned are based on our experience but cannot be guaranteed.
Please have a look at the tracking history of some of our recent shipments to Canada:
shipment to Ontario
shipment to British Colombia
shipment to Alberta
shipment to Québec
Our sets with 3 or 4 boxes of formula ( FREE shipping )
Our sets with 3 or 4 boxes of formula can only be traced via German Post until they enter Canada in Ville Saint-Laurent, as Canada Post simply does not provide tracking of inbound registered mail items ( small parcels below 2 kg of weight ).
Transit time of registered mail to Canada is usually between 2 to 3 weeks, but can also take longer.
For faster delivery to Canada we STRONGLY recommend our sets with 6 or more boxes of formula which are also fully traceable via Canada Post.
Or you buy TWO of our 3 or 4 boxes sets at the same time and we ship them combined in one fully traceable & faster parcel.
All transit times mentioned are based on our experience but cannot be guaranteed.
Other destinations:
Depending on the country of destination, we have an average transit time of 2 - 3 weeks if you choose "Standard shipping" at checkout. Your parcel will be delivery by your local postal company.
Singapore: standards shipments usually take around 2 weeks or even less
Hong Kong: standards shipments usually take around 2 weeks
Japan : standard parcels usually take around 2 weeks and sometimes even less
United Arab Emirates: standard parcels usually take around 1-2 weeks
All transit times mentioned are based on our experience but cannot be guaranteed.
How much are the shipping costs ?
Our shipping costs depend on the weight of the items and also on your desired shipping method.
After you put an item in the shopping cart click on "check shipping charges" and the shipping charges will be displayed.
Our default setting is "expedited to USA" which you can change according to your requirements and country.
What happens after I have placed my order ?
You'll get an order confirmation and we will carefully pack your products and ship with German Post.
You will receive the parcel by USPS or Canada Post or other domestic postal company depending on the country of destination.
We usually ship the same or the next working day and you'll get an info with the tracking information.
How can I track my parcel ?
Right after shipment you'll get an email with the tracking information. (Hotmail users should check their spam folder)
As a registered customer you can also login to your account and find the tracking no. under "ORDERS"
You can track your standard or expedited parcel here: German Post / DHL tracking
Once your parcel left Germany you can track your parcel also with your national Postal company and get more detailed information:
US buyers via USPS
Canadian buyers via Canada Post
Our small registered parcels with 3 or 4 boxes of formula sent to the USA are fully traceable via USPS.
Our small registered parcels with 3 or 4 boxes of formula sent to the Canada can only be traced via German Post until they enter Canada, as Canada Post no longer provides tracking of international registered mail items.
Of what material are the packing chips to protect the formula inside the carton ?
We use packing chips made of corn and potato starch. They are certified compostable and 100% biodegradable.
Can I customize my order ?
Of course you can! A lot of our customers simply tell us by email what they require. For example: 4 boxes of Stage 2 and 4 boxes of Stage 3 instead of 8 boxes of the same stage. We make everything possible. Simply send us an email what you require and we will offer to you. We can send a corresponding invoice via Paypal to your Paypal account for an easy transaction.
