Shipping info

How long does it take to receive my parcel ?

Due to the Corona crisis, shipments by mail need longer than usual, as postal companies use commercial carriers, which have cut down their international connections by more than 90%. 
Due to the actual situation we ship all orders to the USA & Canada by DHL Express.

Shipments to Canada: ( last update 5th June )

The shipment of our 3 and 4 boxes sets to Canada with German Post is temporarily supsended (small priority parcel ).
The shipment of our bigger sets to Canada can only be done by DHL Express as German Post currently sends all parcels to Canada by ocean freight due to limited flight capacities. A shipment by sea takes more than a month, so that we don't offer this option.

Shipping to USA:

For shipments to the USA we offer "Expedited shipping" and you will receive your order usually in 2 weeks, during the pre-Xmas season it may also take longer.
The parcel has priority when leaving Germany via Frankfurt airport and will enter the USA in NYC, Miami, Chicago or San Francisco depending on final destination and will also be processed by U.S. customs with priority.

Expedited shipping to the USA is a quick and reliable way to get your parcel through U.S. customs and to receive it via USPS.

Please have a look at the tracking history of some of our recent expedited shipments to the USA:
expedited shipment to Arizona
expedited shipment to California
expedited shipment to Texas
expedited shipment to Colorado
expedited shipment to Washington

DHL Express shipping
To most of the U.S. states we also offer shipment by "DHL Express" . Your order only needs 2-3 business days to be delivered and is of course fully traceable via the the DHL Express website.

Please have a look at the tracking history of some of our recent DHL Express shipments to the USA:
DHL Express shipment to Philadelphia
DHL Express shipment to California

PARCELS WITH 3 or 4 boxes of formula  ( currently not possible with German Post / serviced suspended )
Our parcels with 3 or 4 boxes of formula are sent as "Priority mail / registered " and need approximately 2-3 weeks to arrive. They are routed via NYC and fully traceable via USPS as you can see here: Tracking of Priority mail packages

All transit times mentioned are based on our experience but cannot be guaranteed. Transit times may vary due to actual parcel volume on the way to the USA, customs procedures and other hindrances which are beyond our control.


Shipping to Canada:  ( standard mail is currently suspended by German Post )

"Standard mail" shipping is a good option for shipments to Canada and transit time is approximately 2-3 weeks; sometimes even less.
Standard parcels enter Canada in Ontario where they get processed and finally delivered by Canada Post.

Our parcels with 3 or 4 boxes of formula are sent as "small priority parcel" and need approximately 2 weeks to arrive. They are traceable via the Canada Post website and enter Canada in Montréal.

Please have a look at the tracking history of some of our recent "Standard mail" shipments to Canada:

shipment to Ontario
shipment to British Colombia
shipment to Alberta
shipment to Québec

DHL Express shipping
Should you need your shipment faster, we could also offer to ship it by DHL Express. With DHL Express your order usually needs 2-3 working days to reach Canadian metropolitan regions. (DHL Express is not available for our 3 or 4 boxes sets or for the big sets).

Please have a look at the tracking history of some of our recent DHL Express shipments to Canada:
DHL Express shipment to Ontario / Québec
DHL Express shipment to British Colombia

All transit times mentioned are based on our experience but cannot be guaranteed. Transit times may vary due to actual parcel volume on the way to the Canada, customs procedures and other hindrances which are beyond our control.

Other destinations:

Depending on the country of destination, we have an average transit time of 2 - 3 weeks if you choose "Standard shipping" at checkout. Your parcel will be delivery by your local postal company.

Singapore: standards shipments usually take around 2 weeks or even less
Hong Kong: standards shipments usually take around 2-4 weeks
Japan : standard parcels usually take around 2 weeks and sometimes even less
United Arab Emirates: standard parcels usually take around 2 weeks

All transit times mentioned are based on our experience but cannot be guaranteed. Transit times may vary due to actual parcel volume on the way to the Asia, customs procedures and other hindrances which are beyond our control.

If you have any further questions please also have a look at our FAQ page or contact us directly.