Shipping info

How long does it take to receive my parcel ?

Shipping to USA:

For shipments to the USA we offer "Expedited shipping" and you will receive your order usually in 2 weeks, during the pre-Xmas season it may also take longer.
The parcel has priority when leaving Germany via Frankfurt airport and will enter the USA in NYC, Miami, Chicago or San Francisco depending on final destination and will also be processed by U.S. customs with priority.

Expedited shipping to the USA is a quick and reliable way to get your parcel through U.S. customs and to receive it via USPS.

Please have a look at the tracking history of some of our recent expedited shipments to the USA:
expedited shipment to Ohio
expedited shipment to Alabama
expedited shipment to Florida
expedited shipment to California
expedited shipment to Georgia

Express shipping
To most of the U.S. states we also offer shipment by "DHL Express" for small and medium sized sets. Your order only needs 2-3 business days to be delivered and is of course fully traceable via the the DHL Express website.

Please have a look at the tracking history of some of our recent DHL Express shipments to the USA:
DHL Express shipment to Maryland
DHL Express shipment to New York

PARCELS WITH 3 or 4 boxes of formula
Our parcels with 3 or 4 boxes of formula are sent as "Priority mail / registered " and usually need 6-12 working days to arrive. They are routed via NYC and fully traceable via USPS as you can see here: Tracking of Priority mail packages

All transit times mentioned are based on our experience but cannot be guaranteed. Transit times may vary due to actual parcel volume on the way to the USA, customs procedures and other hindrances which are beyond our control.

 

Shipping to Canada:

Standard mail shipping is a good option for shipments to Canada and transit time is approximately 2-3 weeks; sometimes even less.
( During  the pre-Chistmas period until mid of January we STOP shipping of standard parcels )
Standard parcels enter Canada in Ontario where they get processed and finally delivered by Canada Post.

PRIORITY
parcels will only be shipped by us during the pre-Christmas and holiday season UNTIL standard shipping has again acceptable transit times. This is to make sure that parcels leave Germany as quickly as possible. While standard shipments quickly pile up in Frankfurt due to the high parcel volume, PRIORITY parcels will be preferred by German Post; they usually enter Canada in Montreál. The handling times of Canada Post and CBSA are of course beyond our control and can be longer during the holiday season, due to high parcel volume coming from abroad.

Please have a look at the tracking history of some of our recent shipments to Canada:

shipment to Ontario
shipment to British Colombia
shipment to Alberta
shipment to Québec

Should you need your shipment faster, we could also offer to ship it by DHL Express. With DHL Express your order usually needs 2-3 working days to reach Canadian metropolitan regions. (DHL Express is not available for our 3 or 4 boxes sets).

All transit times mentioned are based on our experience but cannot be guaranteed. Transit times may vary due to actual parcel volume on the way to the Canada, customs procedures and other hindrances which are beyond our control.

Other destinations:

Depending on the country of destination, we have an average transit time of 2 - 3 weeks if you choose "Standard shipping" at checkout. Your parcel will be delivery by your local postal company.

Singapore: standards shipments usually take around 2 weeks or even less
Hong Kong: standards shipments usually take around 2-4 weeks
Japan : standard parcels usually take around 2 weeks and sometimes even less
United Arab Emirates: standard parcels usually take around 2 weeks

All transit times mentioned are based on our experience but cannot be guaranteed. Transit times may vary due to actual parcel volume on the way to the Asia, customs procedures and other hindrances which are beyond our control.

If you have any further questions please also have a look at our FAQ page or contact us directly.