How long does it take to receive my parcel ?
 
Shipping to USA :
For shipments to the USA we offer "Expedited shipping" and you will receive your order usually in 2 weeks or even less.
The parcel has priority when leaving Germany via Frankfurt airport and will enter the USA in NYC, Miami, Chicago or San Francisco depending on final destination and will also be processed by U.S. customs with priority.

Expedited shipping to the USA is a quick and reliable way to get your parcel through U.S. customs and to receive it via USPS.

Please have a look at the tracking history of some of our recent expedited shipments to the USA:
expedited shipment to Texas
expedited shipment to California
expedited shipment to Idaho
expedited shipment to Georgia
expedited shipment to Connecticut

Express shipping
To some U.S. states we also offer to ship by "DHL Express". Your order only needs 2-3 business days to be delivered and is of course fully traceable via the the DHL Express website.

Please have a look at the tracking history of some of our recent DHL Express shipments to the USA:
DHL Express shipment to North Carolina
DHL Express shipment to New York

PARCELS WITH 3 or 4 boxes of formula
Our parcels with 3 or 4 boxes of formula are sent as PRIORITY registered small parcel and usually need 6-12 working days to arrive. They are routed via NYC and fully traceable via USPS as you can see here: Tracking of registered mail

All transit times mentioned are based on our experience but cannot be guaranteed.

Shipping to CANADA :
Standard mail shipping is a good option for shipments to Canada and transit time is approximately 2 weeks.
All parcels enter Canada in Mississauga / Ontario where they get quickly processed and will be delivered by Canada Post.
For Canada we do NOT offer expedited mail shipping, as in best case you save a few days compared to standard shipping and in some cases it's absolutely the same, so that you don't have any advantage at all.

Please have a look at the tracking history of some of our recent shipments to Canada:
shipment to Ontario
shipment to British Colombia
shipment to Alberta
shipment to Québec

Should you need your shipment faster, we could also offer to ship it by DHL Express. With DHL Express your order usually needs 2-3 working days to reach all Canadian metropolitan regions. If you need such Express service, please get in contact with us.

All transit times mentioned are based on our experience but cannot be guaranteed.

Other destinations:

Depending on the country of destination, we have an average transit time of 2 - 3 weeks if you choose "Standard shipping" at checkout. Your parcel will be delivery by your local postal company.

Singapore: standards shipments usually take around 2 weeks or even less
Hong Kong: standards shipments usually take around 2 weeks
Japan : standard parcels usually take around 2 weeks and sometimes even less
United Arab Emirates: standard parcels usually take around 2 weeks

All transit times mentioned are based on our experience but cannot be guaranteed.

How much are the shipping costs ?
Our shipping costs depend on the weight of the items and also on your desired shipping method.
After you put an item in the shopping cart click on "check shipping charges" and the shipping charges will be displayed.
Our default setting is "expedited shipping to USA" which you can change according to your requirements and country.

What happens after I have placed my order ?
You'll get an order confirmation and we will carefully pack your products and ship with German Post.
You will receive the parcel by USPS or Canada Post or other domestic postal company depending on the country of destination.
We usually ship the same or the next working day and you'll get an info with the tracking information.

How can I track my parcel ?
Right after shipment you'll get an email with the tracking information. (Hotmail users should check their spam folder)
As a registered customer you can also login to your account and find the tracking no. under "ORDERS"

You can track your standard or expedited parcel here: German Post / DHL tracking

Once your parcel left Germany you can track your parcel also with your national Postal company and get more detailed information:
US buyers via USPS
Canadian buyers via Canada Post

Of what material are the packing chips to protect the formula inside the carton ?
We use packing chips made of corn and potato starch. They are certified compostable and 100% biodegradable.

Can I customize my order ?
Of course you can! A lot of our customers simply tell us by email what they require. For example: 4 boxes of Stage 2 and 4 boxes of Stage 3 instead of 8 boxes of the same stage. We make everything possible. Simply send us an email what you require and we will offer to you. We can send a corresponding invoice via Paypal to your Paypal account for an easy transaction.



How long does it take to receive my parcel ?   Shipping to USA : For shipments to the USA we offer " Expedited shipping " and you will receive your order usually in 2 weeks or...

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How long does it take to receive my parcel ?
 
Shipping to USA :
For shipments to the USA we offer "Expedited shipping" and you will receive your order usually in 2 weeks or even less.
The parcel has priority when leaving Germany via Frankfurt airport and will enter the USA in NYC, Miami, Chicago or San Francisco depending on final destination and will also be processed by U.S. customs with priority.

Expedited shipping to the USA is a quick and reliable way to get your parcel through U.S. customs and to receive it via USPS.

Please have a look at the tracking history of some of our recent expedited shipments to the USA:
expedited shipment to Texas
expedited shipment to California
expedited shipment to Idaho
expedited shipment to Georgia
expedited shipment to Connecticut

Express shipping
To some U.S. states we also offer to ship by "DHL Express". Your order only needs 2-3 business days to be delivered and is of course fully traceable via the the DHL Express website.

Please have a look at the tracking history of some of our recent DHL Express shipments to the USA:
DHL Express shipment to North Carolina
DHL Express shipment to New York

PARCELS WITH 3 or 4 boxes of formula
Our parcels with 3 or 4 boxes of formula are sent as PRIORITY registered small parcel and usually need 6-12 working days to arrive. They are routed via NYC and fully traceable via USPS as you can see here: Tracking of registered mail

All transit times mentioned are based on our experience but cannot be guaranteed.

Shipping to CANADA :
Standard mail shipping is a good option for shipments to Canada and transit time is approximately 2 weeks.
All parcels enter Canada in Mississauga / Ontario where they get quickly processed and will be delivered by Canada Post.
For Canada we do NOT offer expedited mail shipping, as in best case you save a few days compared to standard shipping and in some cases it's absolutely the same, so that you don't have any advantage at all.

Please have a look at the tracking history of some of our recent shipments to Canada:
shipment to Ontario
shipment to British Colombia
shipment to Alberta
shipment to Québec

Should you need your shipment faster, we could also offer to ship it by DHL Express. With DHL Express your order usually needs 2-3 working days to reach all Canadian metropolitan regions. If you need such Express service, please get in contact with us.

All transit times mentioned are based on our experience but cannot be guaranteed.

Other destinations:

Depending on the country of destination, we have an average transit time of 2 - 3 weeks if you choose "Standard shipping" at checkout. Your parcel will be delivery by your local postal company.

Singapore: standards shipments usually take around 2 weeks or even less
Hong Kong: standards shipments usually take around 2 weeks
Japan : standard parcels usually take around 2 weeks and sometimes even less
United Arab Emirates: standard parcels usually take around 2 weeks

All transit times mentioned are based on our experience but cannot be guaranteed.

How much are the shipping costs ?
Our shipping costs depend on the weight of the items and also on your desired shipping method.
After you put an item in the shopping cart click on "check shipping charges" and the shipping charges will be displayed.
Our default setting is "expedited shipping to USA" which you can change according to your requirements and country.

What happens after I have placed my order ?
You'll get an order confirmation and we will carefully pack your products and ship with German Post.
You will receive the parcel by USPS or Canada Post or other domestic postal company depending on the country of destination.
We usually ship the same or the next working day and you'll get an info with the tracking information.

How can I track my parcel ?
Right after shipment you'll get an email with the tracking information. (Hotmail users should check their spam folder)
As a registered customer you can also login to your account and find the tracking no. under "ORDERS"

You can track your standard or expedited parcel here: German Post / DHL tracking

Once your parcel left Germany you can track your parcel also with your national Postal company and get more detailed information:
US buyers via USPS
Canadian buyers via Canada Post

Of what material are the packing chips to protect the formula inside the carton ?
We use packing chips made of corn and potato starch. They are certified compostable and 100% biodegradable.

Can I customize my order ?
Of course you can! A lot of our customers simply tell us by email what they require. For example: 4 boxes of Stage 2 and 4 boxes of Stage 3 instead of 8 boxes of the same stage. We make everything possible. Simply send us an email what you require and we will offer to you. We can send a corresponding invoice via Paypal to your Paypal account for an easy transaction.



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