Terms and conditions

Last updated: March 30, 2020

Please read these Terms and Conditions ("Terms", "T&C") carefully before using the www.my-german-depot.com website (the "Service") operated by MSP Handels GmbH ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms.
If you disagree with any part of the terms then you may not access the Service.

If you wish to purchase any product or service made available through the Service, you may be asked to supply certain information relevant to your purchase including, without limitation, your email address, your phone number, your billing address, and your shipping information.
You represent and warrant that: (I) you have the legal right to use any credit card(s) or other payment method(s) in connection with any purchase; and that (II) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of purchases.

Conclusion of contract
After entering your personal data and clicking on the "complete payment" button in the final step of the ordering process, you submit an order for the goods contained in the shopping cart. The "order receipt confirmation" follows immediately by email after sending the order. However, the purchase contract only comes into effect with our confirmation of the delivery of the goods (shipment confirmation) which will be sent by email.

We accept payments via PayPal and Credit Cards.
We only ship to the address received via Paypal in order to comply with the Paypal seller polices. You are therefore obliged to state the correct delivery address in the appropriate fields during the Paypal payment process.

Transit time / Non-delivery / Change of shipping method / Partial shipments
Transit times of our shipments depend on the country of destination as well as of the handling times of customs authorities in the destination country. All transit times mentioned by us are indicative figures reflecting our experience but cannot be guaranteed.
Our shipping department will automatically file a claim with the shipping company once a parcel exceeds the standard transit time, so that the postal company or express carrier in the destination country can start tracing the parcel.
In case of non-delivery of a mail parcel, we will refund the full purchase price 60 days after it has been shipped and was not received by the consignee.
In case of non-delivery of a DHL Express parcel we will refund the full purchase price 30 days after it has been shipped and was not received by the consignee.
We reserve the right to change the shipment method of your order to a faster shipment method (Express service) without further notice.
Damaged delivery
Each damage of a delivered parcel must be reported to us immediately, so that we can take the ncessary steps to inform the carrier accordingly. All parts of the outer package needs to be keept ready for a possible inspection by the shipping company.

International taxes and duties / customs clearance process
Any shipment to overseas may be subject to import duties, taxes and clearing charges in the destination country, which are to be paid by the purchaser of the goods. In case that the shipping company or your local customs office ask your for further information or authorization being necessary to complete the clearance process of your shipment (e.g. power of attorney), your're obliged to send the required information or authorization without delay.

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
The right to withdraw is excluded for contracts for the supply of goods which are liable to deteriorate quickly or for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons.
The right to withdraw does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exclusive residence and address of delivery is located outside of the European Union.
To exercise the right of withdrawal, you must inform us:
MSP Handels GmbH, Erichshofer Str. 77, 28844 Weyhe, Germany
Tel.: +49 421 327990 / Email: shop (at) my-german-depot.com
of your decision to withdraw from this contract by a clear statement (letter sent by post or e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of information like prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Intellectual Property
The Service and its original content (excluding content provided by users), features and functionality are and will remain the exclusive property of MSP Handels GmbH and its licensors. The Service is protected by copyright, trademark, and other laws of both the Germany and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of MSP Handels GmbH.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by us. We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Limitation Of Liability
In no event shall MSP Handels GmbH, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (I) your access to or use of or inability to access or use the Service; (II) any conduct or content of any third party on the Service; (III) any content obtained from the Service; and (IV) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
MSP Handels GmbH its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law
German law applies. The place of jurisdiction is Syke.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.