Frequently asked questions

Here you'll find the answers to the most common questions of our customers.

When does the tracking information get updated ?

Once a parcel has been processed at Frankfurt airport for shipment to the USA or Canada the data will also be transferred to USPS or Canada Post and the following status messages will be shown in the tracking system USPS / Canada Post:

USA:  "Origin Post is Preparing Shipment"
Canada: "International item has left originating country and is en route to Canada"

This status will remain until your parcel gets processed in the destination country for the 1st time.