Frequently asked questions

Here you'll find the answers to the most common questions of our customers.

How can I track my parcel ?

Right after shipment you'll get an email with the tracking information.
In case you haven't received our shipping confirmation please check your spam/junk folder first - otherwise contact us.
As a registered customer you can also find your tracking no. in your account under "ORDERS"

Track your standard or expedited parcel here: German Post / DHL parcel tracking
Track your DHL Express parcel here: DHL Express tracking
Track your small priority parcel here: German Post tracking

Once your parcel has left Germany you can track your parcel also with your national postal company and get more detailed information:
US buyers via USPS
Canadian buyers via Canada Post