Frequently asked questions

Here you'll find the answers to the most common questions of our customers.

Shipping

How much are the shipping costs ?

Our shipping costs depend on the weight of the items and also on your desired shipping method.
After you put an item in the shopping cart click on "proceeed to checkout" and the shipping charges will be displayed.
Our default setting is "expedited shipping to USA" which you can change according to your requirements and country.

How long does it take to receive my parcel ?

Please visit our special website with detailed information on shipping.
Please follow this link: Shipping information

How can I track my parcel ?

Right after shipment you'll get an email with the tracking information.
In case you haven't received our shipping confirmation please check your spam/junk folder first - otherwise contact us.
As a registered customer you can also find your tracking no. in your account under "ORDERS"

Track your standard or expedited parcel here: German Post / DHL parcel tracking
Track your DHL Express parcel here: DHL Express tracking
Track your small priority parcel here: German Post tracking

Once your parcel has left Germany you can track your parcel also with your national postal company and get more detailed information:
US buyers via USPS
Canadian buyers via Canada Post

Will my parcel get irradiated ?

Infant formula or cerals are not subject to irradiation. None of our products shipped to overseas are getting irradiated no matter to which country they will be shipped.

When does the tracking information get updated ?

Once a parcel has been processed at Frankfurt airport for shipment to the USA or Canada the data will also be transferred to USPS or Canada Post and the following status messages will be shown in the tracking system USPS / Canada Post:

USA:  "Origin Post is Preparing Shipment"
Canada: "International item has left originating country and is en route to Canada"

This status will remain until your parcel gets processed in the destination country for the 1st time.

 

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