Frequently asked questions
Here you'll find the answers to the most common questions of our customers.
Our shipping costs depend on the weight of the items and also on your desired shipping method.
After you put an item in the shopping cart click on "proceeed to checkout" and the shipping charges will be displayed.
Our default setting is "expedited shipping to USA" which you can change according to your requirements and country.
Right after shipment you'll get an email with the tracking information.
In case you haven't received our shipping confirmation please check your spam/junk folder first - otherwise contact us.
As a registered customer you can also find your tracking no. in your account under "ORDERS"
Infant formula or cerals are not subject to irradiation. None of our products shipped to overseas are getting irradiated no matter to which country they will be shipped.
Once a parcel has been processed at Frankfurt airport for shipment to the USA or Canada the data will also be transferred to USPS or Canada Post and the following status messages will be shown in the tracking system USPS / Canada Post:
USA: "Origin Post is Preparing Shipment"
Canada: "International item has left originating country and is en route to Canada"
This status will remain until your parcel gets processed in the destination country for the 1st time.