Frequently asked questions
Here you'll find the answers to the most common questions of our customers.
The actual expiry date of each product is stated in the product description. You find it slightly below the price.
On the product itself you find the expiry date written at the bottom of the box in European format DD/MM/YYYY ( Example: 01.08.2021 = 1st August 2021 )
Any kind of infant formula is never sterile. Boiling the water is important as it sterilizes the infant formula as well as the water and kills any microorganisms that may be present in the formula. Therefore please follow the preparation instructions strictly.
Prepare a fresh bottle for each feed. Bacteria can grow rapidly in formula milk kept at room temperature and can grow slowly in the fridge.
Just click on the product and you'll find the preparation instructions for this particular product including the nutrition facts.
Furthermore you'll also get the preparation instructions after purchasing by email together with your shipping details.
Please consume the Holle & Lebenswert formula within 2 week after opening the pouch. HiPP recommends not to store an opened pouch for more than 3 weeks. After that time please discard the formula and use a new pouch. We recommend storing formula in an airtight container.
We do not recommend to mix formula with breast milk or adding formula to breastmilk.
The formula is designed to be mixed with water in order to make sure that your baby gets the right amount of nutrition per feed.
Furthermore you would waste valuable breastmilk if your baby cannot finish the bottle.
If you use formula as a supplement, we suggest to give breastmilk first and after that formula as supplement.
This depends on the brand and stage you actually want to use. Below please find the approximate qty. per box.
Holle Stage 1 / Holle PRE / Holle goat = 100 fl oz / 3 litre
Holle Stage 2 - 4: = 140 fl oz / 4.25 litre
Lebenswert 1-3 = 115 fl oz / 3.50 litre
HiPP Combiotic 1-3 = 140 fl oz / 4.25 litre
We have also stated in our product descriptions how many fl oz or liters you can approximately get.
Please discard any prepared or ready-to-feed formula which has been exposed to room temperature after 1 hour.
It's always the best to prepare a fresh bottle of formula each time you feed your baby.
However we know that there may be situations where a feed needs to be prepared in advance.
The safest way to do this is to prepare individual bottle feeds and put them in the fridge at temperature of 41°F / 5°C or less immediately after you've prepared them.
Use them within 12 hours after they were put in the fridge and and discard any feed which has not been consumed within 12 hours.
Take out the bottle of mixed formula from the fridge just before you want to use it.
To heat it up, place it in a bowl filled with warm water or use use a bottle-warmer.
Don't heat it up for more than 15 minutes.
Check the temperature of the bottle feed by dripping a little onto the inside of your wrist. It should feel lukewarm, not hot.
Discard any feed that your child has not taken within two hours.
Don't use a microwave oven to heat up bottle feeds. Microwaves do not heat evenly so that there's a high risk of scalding the mouth of your child.
We always recommend to prepare a fresh feed like you do it at home once it is needed, but that's not always possible.
Journeys less than 2 hours
Prepare feeds as usual before you leave and put them in a fridge at 41°F / 5°C or less.
Just before you leave home, take out the prepared feeds from the fridge and and put them in an insulated cool bag with ice packs.
When arriving put the feeds back in the fridge and heat them up once they are needed.
Please make sure that these feeds will be consumed within 12 hours after preparation.
Journeys longer than 2 hours
For journeys longer than 2 hours or when you don't have the possibility to keep the feeds cold, it is not safe to prepare feeds in advance.
The safest way is to prepare a fresh feed using water which is hotter than 158°F / 70°C.
If you don't have access to hot water during your journey we suggest to fill boiled water in a thermos flask and seal it. It remains above 158°F / 70°C for several hours. You can use the water to prepare a bottle feed when it's needed.
We suggest to check in advance how long your thermos flask keeps boiled water above 158°F / 70°C !
Please wash and rinse the thermos flask with boiled water before filling it with the boiled water you want to use to make the feeds.
The size of the flakes of infant formula may differ from batch to batch resulting in different specific weights per batch. In order to make sure that a measuring spoon always carries the right amount of formula, the spoon which is included box is in accordance with the specific weight of the formula you're actually using.
Is therefore indispensable that you always use the spoon which is included in the box of formula.you're currently using.
This guarantees that you prepare a bottle feed with the right amount of formula.