Frequently asked questions

Here you'll find the answers to the most common questions of our customers.

What happens after placing an order ?

You'll get an order receipt confirmation immediately after placing your order.
Please check the details received; in particular your comment in case you have sent one with your order.
If there are any discrepancies, please contact us immediately.
Should you not receive our order receipt confirmation please check your spam/junk folder first - otherwise contact us.
Your order gets usually shipped the same or next business day and you'll get an email with tracking details.