Frequently asked questions
Here you'll find the answers to the most common questions of our customers.
You can use Paypal or pay by Credit Card. We accept Visa, MasterCard and Amex
Our standard currency is US$ but our Canadian customers are most welcome to change the currency to C$.
On a PC or tablet computer:
On top right side of each webpage you can switch easily from US$ to C$ and vice versa
On a mobile device:
Use the menu button on our homepage and change from US$ to C$ and vice versa
You'll get an order receipt confirmation immediately after placing your order.
Please check the details received; in particular your comment in case you have sent one with your order.
If there are any discrepancies, please contact us immediately.
Should you not receive our order receipt confirmation please check your spam/junk folder first - otherwise contact us.
Your order gets usually shipped the same or next business day and you'll get an email with tracking details.
We ship all orders without any exception via traceable shipping methods and a confirmation with the tracking number will be sent to you by email.
In case you haven't received our shipping confirmation please check your spam/junk folder first - otherwise contact us.
The packaging chips we use are made entirely from cornstarch and can be disposed with the normal household trash or with the organic waste.
Of course you can! A lot of our customers simply tell us by email what they require. For example: 4 boxes of Stage 2 and 4 boxes of Stage 3 instead of 8 boxes of the same stage. We make everything possible.
When the button add to shopping cart is not shown, we cannot accept more orders for the time being. We also need time to pack the orders already received. A yelllow banner shows when will be back, so that you can place the order. This is to ensure that orders received will be shipped in a timely manner.