Frequently asked questions

Here you'll find the answers to the most common questions of our customers.

Ordering

Which payment options do you offer ?

You can use Paypal or pay by Credit Card. We accept Visa, MasterCard and Amex

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In which currency are you offering ?

Our standard currency is US$ but our Canadian customers are most welcome to change the currency to C$.

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How to change the currency to C$ ?

On a PC or tablet computer:
On top right side of each webpage you can switch easily from US$ to C$ and vice versa
On a mobile device:
Use the menu button on our homepage and change from US$ to C$ and vice versa 

 

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What happens after placing an order ?

You'll get an order confirmation immediately after placing your order.
Please check the details received; in particular your comment in case you have sent one with your order.
If there are any discrepancies, please contact us immediately.
Should you not receive our order confirmation please check your spam/junk folder first - otherwise contact us.
Your order gets usually shipped the same or next business day and you'll get an email with tracking details.

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I haven't received a tracking number !

We ship all orders without any exception via traceable shipping methods and a confirmation with the tracking number will be sent to you by email.
In case you haven't received our shipping confirmation please check your spam/junk folder first - otherwise contact us.

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How can I dispose the padding material ?

The packaging chips we use are made entirely from cornstarch and can be disposed with the normal household trash or with the organic waste.

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Can I customize my order ?

Of course you can! A lot of our customers simply tell us by email what they require. For example: 4 boxes of Stage 2 and 4 boxes of Stage 3 instead of 8 boxes of the same stage. We make everything possible.

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Answer not found?
Use our contact form to ask your question Contact us